Retail Claims Consultant

Claims Assessor | Build a career where care, curiosity and judgement matter

A new career direction awaits you. If you’re analytical, customer focused and confident making decisions, this could be the opportunity that changes what work means to you.

At Zurich, we don’t just cover, we care. Our Retail Claims team supports customers through some of life’s most challenging moments, helping them feel informed, supported and confident in the claims process.

We’re looking for people who are ready to bring their existing skills into a role with real purpose. You don’t need claims assessing experience. What matters most is how you think, how you communicate, and how you show up for customers when it counts.

As a Claims Assessor, you’ll manage a portfolio of life insurance claims from assessment through to decision. You’ll review information, ask thoughtful questions, work with a range of stakeholders and make fair, well-reasoned decisions that help customers move forward.

What you’ll do

• Assess and manage life insurance claims from lodgement through to decision.
• Analyse medical, financial and claim information to understand each customer’s circumstances.
• Make balanced, timely decisions using evidence, policy terms and regulatory requirements.
• Communicate clearly and compassionately with customers, advisers, medical providers and internal teams.
• Build trusted relationships that support fair, customer-focused outcomes.
• Keep customers and stakeholders informed throughout the claims journey.
• Contribute ideas that improve processes, reduce friction and strengthen the customer experience.

What will set you up for success?

We’re not looking for a perfect resume. We’re looking for people with the right behaviours, mindset and motivation to make a difference.

• You connect the dots. You can work through detail, spot what matters and make sense of complex information.
• You make good decisions. You ask the right questions, weigh up information and reach balanced outcomes.
• You put customers first. You bring empathy, care and calm to people experiencing vulnerable or uncertain moments.
• You communicate with impact. You listen well, explain clearly and build trust with different people.
• You’re curious and ready to learn. You’re open to feedback, willing to grow and motivated by work that combines people, problem solving and judgement.
• You bring transferable experience. You may come from insurance, rehabilitation, legal, accounting, health, finance, case management or another role where judgement matters.

If you have the right mindset and behaviours, we’ll help you build the technical knowledge.

Why join us?
You’ll be part of a supportive team where your curiosity, courage and care will help customers when it matters most. You’ll learn technical claims skills, build confidence in decision-making and grow a career with purpose in a values-driven organisation.

Ready to make the change?
If this sounds like the kind of work that would challenge you, grow you and give you the chance to make a meaningful difference, we’d love to hear from you. Bring your curiosity, care and judgement — we’ll help you build the claims knowledge.

Application process

Recruitment for this opportunity will commence on Tuesday 21st July, with applications open through to Tuesday 4th Aug. We have 8 Claims consultants roles available, and with strong interest expected, we encourage you to apply early to avoid disappointment.

 If your application is shortlisted, you’ll start with a friendly conversation with our recruitment team — a chance for us to learn more about you, and for you to learn more about the role.

From there, successful candidates may be invited to attend an in-person assessment centre on Tuesday 11th August. It’s designed to give you a better feel for Zurich, the team and the role, while giving you the opportunity to demonstrate strengths such as analytical thinking, decision-making, stakeholder engagement and collaboration.

We’re planning for successful candidates to join us on, or around, Monday 7 September — ready to start an exciting new chapter with Zurich.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!